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Build and manage customer relationships

Capture leads, convert them into customers and streamline your workflow with a complete CRM solution built right into your site.

What is CRM?

It’s a complete customer management solution designed to help you capture leads, convert them, build lasting relationships with your customers and manage your workflow. Your CRM suite is already connected to your site, so you have everything you need to grow your business. 

Achieve your business goals

Capture leads

Wix users who use their site’s built-in lead capture solutions get up to 20 times more leads.

Live chat

Communicate with your site visitors in real time to answer their questions, provide them with information and turn them into customers.

Forms

Create custom forms with Wix’s form builder. Collect details, get feedback, take payments and follow up at the right time for you.

Add forms or contact visitors in a live chat to manage customer relationships.
Track your business growth with CRM solutions from Ascend by Wix
Manage conversations and build customer relationships from your Inbox.
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Never miss a lead

Manage customer communications in 1 place - your Inbox. It’s synced to Contacts so your data is always up-to-date.

Inbox

Check, manage and reply to messages from every channel, like Facebook Messenger, your email, contact & lead submission forms, and more.

Contacts

When you get a new lead through your site, it’s automatically added to your Contacts. Add labels, filter to find specific info or create mailing lists.

make it easier to work smarter with a virtual to-do list.

Streamline your workflow

Manage tasks and workflows right from your site to save time and run your business more efficiently.

Workflows

Create custom workflows so you can track leads, set priorities and follow up from1 place.

Tasks

Stay on track with what needs to be done and never miss a lead with a task manager connected to your workflow.

make it easier to work smarter with a virtual to-do list.
Collect leads and close the deal with the full suite of Ascend by Wix CRM solutions.

Collect and manage payments

Make it easier for customers to pay you with professional price quotes & invoices, and track all your transactions in 1 place.

Invoices

Request payments with a professional online invoice and keep tabs on the amount, payment date and more.

Price quotes

Propose and negotiate prices with online price quotes that automatically turn into invoices when they’re accepted. 

Save time with automations

Add automations that help you make the most of your time, so you can focus on managing your business. 

Automations

Set automatic actions for any event on your site like sending a thank you email or abandoned cart reminder.

Automations save you time on CRM actions for your business.
Automations save you time on CRM actions for your business.

More tools to help grow your business

Chat on the go from your device. You can take your CRM with you anywhere

Run your business on-the-go

Download the Wix Owner app and take your CRM wherever you are—on any device.

Get your business found online with the Wix SEO Wiz

Optimize for search engines

Drive more organic traffic using advanced SEO tools built into to your site.

Track your business growth with CRM solutions from Ascend by Wix

Get valuable user data

View website analytics to learn about your customers, their buying habits & preferences.

Add more of the apps you need to build better customer relationships.

Easily integrate with apps

Seamlessly sync your CRM to a wide variety of your favorite apps in the App Market.

Assign roles to team members and give them specific permissions.

Bring your team on board

Invite team members to your site, and assign custom roles and permissions.

Get a phone line dedicated to your business so you're always reachable.

Get your business phone number

Make sure customers can contact you on the phone with a dedicated business phone number.

Get traffic with Wix marketing solutions synced to your CRM.

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